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JOB ID: BHJOB8536_10173

JOB TITLE: Bilingual Customer Service Representative

JOB DESCRIPTION:

Established 24/7 business answering and customer service company in Charlotte, NC is looking to grow their customer service team! If you are a strong multitasker, are passionate about providing excellent customer service, and thrive in a fast-paced environment, this is the job for you! Great opportunity for someone looking to grow their customer service career in a direct hire, full-time role.

JOB TASKS:

  • Handle all inbound calls in a timely manner.
  • Record information pertinent to call, verify names and addresses, check for accuracy. 
  • Take customer service calls for companies nation-wide which may include, but are not limited to, the following tasks:
    • Enter in orders for products for companies.
    • Dispatch service technicians.
    • Schedule appointments.
  • Carry out job duties while maintaining company values.
  • Other duties as assigned.

JOB QUALIFICATIONS/REQUIREMENTS:

  • One year of previous call-center experience preferred, strong call-handling experience required.
  • Bilingual in English and Spanish.
  • Ability to operate Microsoft Word, Excel, Outlook, and other basic computer programs.
  • Strong verbal and written communication skills.
  • Strong multitasking abilities—must be able to type notes while on calls.
  • Must type at least 44 WPM.

COMPANY BENEFITS:

  • Competitive compensation
  • Excellent company culture and employee retention
  • Laid-back office culture and environment
  • 36 hour work week with full-time benefits

LOCATION: Charlotte, NC

ABOUT Xcentri: Xcentri is an award-winning, full-service staffing and recruitment firm specializing in providing temporary and direct hire services for accounting/finance, office and administrative support, call center/customer service, and non-clinical healthcare positions. As a CEO Company, Xcentri was named to the Inc.5000 “Fastest Growing Private Companies” List for 2016 and 2017. The CEO companies Xcentri and CEO Inc. have also been honored with the Charlotte Business Journal’s “50 Fastest Growing Companies” for 2015-2016.  For more information visit www.xcentri.com


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