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JOB ID: BHJOB8536_9895

JOB TITLE: Account Management Representative

JOB DESCRIPTION:

A global leader in the forest products industry in the Catawba, South Carolina area is looking to grow their team!  If you have great attention to detail, self-motivated, and works under pressure in a timely manner this job is for you. This opportunity would be great for someone who has direct account management experience and very good computer literacy.

JOB TASKS

  • Collect, process, and correctly enter customer orders while using both internal and external systems
  • Upholds detailed and correct customer order records as required by department standards
  • Communicate directly with customers regarding all relevant order information: shipping and delivery date, anticipated delays, change in method of transportation, etc.
  • Accurately complete in a timely manner completion of the order to cash process
  • Prepare and manage required account reports for internal and external customers
  • Manage and balance orders received vs forecast and capacity plus address exceptions
  • Guarantees customer complaints are corrected by partnering with the appropriate internal department and or external organizations
  • Partner with Quality Assurance to certify product questions are addressed
  • Provides back-up support to team members as required

JOB QUALIFICATIONS/REQUIREMENTS:

  • Expert in computer literacy with focus on Excel and Word
  • SAP experience and knowledge is a plus
  • Excellent analytical skills and ability to provide suggestions for improvement
  • Direct account management experience
  • Excellent oral/written communication skills
  • Accuracy and attention to detail is required

About Xcentri:

Xcentri is an award-winning, full-service staffing and recruitment firm specializing in providing temporary and direct hire services for accounting/finance, office and administrative support, call center/customer service, and non-clinical healthcare positions. As a CEO Company, Xcentri was named to the Inc.5000 “Fastest Growing Private Companies” List for 2016 and 2017. The CEO companies Xcentri and CEO Inc. have also been honored with the Charlotte Business Journal’s “50 Fastest Growing Companies” for 2015-2016.  For more information visit www.xcentri.com


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